GLP-1 Telehealth Providers Compared for 2026: Prices, Month-Two Costs and Customer Reviews

The agent helped me cancel an old plan...

“The agent helped me cancel an old plan that was not showing active in my portal but was due to bill on 10/9. He also paused my plan due to a surplus of medication. He was kind, patient and professional.”

He was very friendly

“He was very friendly. He is very patient. And very kind”

My experience was excellent no issues

“My experience was excellent no issues. My personal rep. Was Ashton Jones which provided great response and customer service.”

Malcom was great he answered all my...

“Malcom was great he answered all my questions and explained everything through thumbs up”

Great product. Good company.

“Oliver, in customer service, assisted quickly with my request to cancel service. The product has worked very well for me but I am moving out of state and do not have a new address for delivery yet. I have enough trizepatide to last me long enough to relocate.”

Zara responded quickly and helped me...

“Zara responded quickly and helped me with my question. I really like the chat feature. I wish my primary care doctor offered that feature.”

I just switched providers to Welludr

“After two years with another provider, I took a chance and switched providers to Wellmedr. My first couple shipments were slightly delayed and I contacted their Care team with my concerns. I was personally contacted by Rob, who runs their entire operations at Wellmedr, and he went over and beyond to listen to my concerns and then personally ensured everything was corrected. I've never had such great customer service, so quickly. They have earned a loyal customer moving forward. I would highly recommend Wellmedr to anyone.”

No issues, recommend highly!

“I have had no issues or problems since I have joined. I've been kept informed and updated every step of the way even their chat. People are very helpful. I would recommend them to anybody.”

Sandra answered my question quickly and...

“Sandra answered my question quickly and thoroughly, saving me from some needless worry. She was very pleasant, too.”

I talked to a person within minutes

“I talked to a person within minutes, no computer talking to me. He was super nice and helpful”

This company was very professional

“This company was very professional and extremely helpful. I filled out the intake and within 4 days had been approved and meds shipped and received. All went very smoothly. They even continued my weight loss journey at the dose that was needed - no problems whatsoever with dosage, timing, or shipping. I have a lot of confidence in this company's process. Thank you.”

Helpful team

“Everyone has been helpful in customer service - thank you to Skyler for helping me most recently.”

I am very impressed with this company

“I am very impressed with this company. Their customer service, Zia in particular, should be commended. I was afraid I'd have to stop my medication for financial reasons, and Zia worked out a revised plan at a lower rate. No pressure to accept it - but because of it I've been able to continue my weight loss efforts, which I'm killin'!”

Marley responded quickly

“Marley responded quickly and clarified some questions I had. Great customer service!”

Contacted the company to slow my refills

“Contacted the company to slow my refills. Talked to Shelby. She was so helpful, so fast, and helped me set up exactly what I wanted within 5 minutes. Thank you Shelby”

Prompt solutions

“Candice listened and offered solutions.”

Customer Service

“Thus far, the entire process using wellmedr has been pretty successful, pleasant and above all reassuring! Speaking to this specific experience, I reached out to obtain an update on the shipment of my meds and the turnaround time for a response was almost immediate! Can't wait to begin this journey and looking forward to adding another success story to wellmedr's site!”

Answered but Scripts arrive late

“I did receive an answer to my question but I my last injection came a day or two late. So I inquired as to when I will receive my next delivery of my prescription. It appears that it will be shipped the day AFTER my injection day! Not good!”

Zara was patient and researched my...

“Zara was patient and researched my questions. I need to research the information that she provided because I got different information from a different source.”

Turned a bad review to good!

“I had several issues with my order and delivery and I was getting increasingly frustrated... Rob (operations manager) reached out to let me know he was replacing the product in question and reassured me of his oversight of the matter. It was refreshing to see a company react and take care of a situation in a timely fashion. Again Rob saved the day!”

The product is working very well

“The product is working very well, however the company's response to shipping issues hasn't been stellar.”

If I had known that they use FedEx I...

“Update: customer service reached out to me and informed me that I can expect a delivery tomorrow. Nikki was very helpful and professional. If I had known that they use FedEx I would have gone with a different provider. It's been a month and I still have not received my medication and when it gets here will it even be any good since it needs to be refrigerated?”

I have just started this program

“I have just started this program, and only had one issue in the first week that was related to constipation. My questions to the team was answered 3 days later. Fortunately, the symptoms passed away, and now I am having no issues at all. I am excited to start this weight loss journey, and look forward to positive results.”

Had a good call this am with Autumn

“Had a good call this am with Autumn. Hopefully back on the right track. Her call was important for me to stay with Wellmedr. Tks, Bob”

So far so good

“So far so good. The care team has answered any questions I had.”

Im not losing as much wt as I was...

“Im not losing as much wt as I was hoping to. I've been on this over 6 months now. Not sure how much longer I will stay on this because it's getting to expensive for very little results.”

Naomi was awesome

“Naomi was awesome. Apparently she was new to the company but could not tell. She told me she was. However, she knew the answers to all my questions and even had suggestions that were helpful. Very good experience for me”

Took too long to answer my questions

“Took too long to answer my questions”

Update !!

“Update !!!! Autumn from Wellmedr called me and addressed all of my concerns, before the call ended I had a text helping me with the link I needed so therefore I MUST change my review!! 3 star review for now and I will update again when I receive my prescription... customer service ~ can't call and talk to an agent, they never answer and they never reply on the patient portal chat, I'm afraid I've been scammed :(”

Help did arrive

“I am changing my one star to 3 stars since I did get help with getting back on track. My medication is on the way. I still have to say though that it takes an act of congress to get help. They need to come up with a better system. This should not be stressful and you should receive your medication ON TIME AND WITHOUT CONFUSION every time. I got lucky and mine was processed quickly. The last time it sat at the pharmacy for over a week before it shipped out. They may need to slow down on new customers until they get a system in place to accommodate their current customers. Thank you Rob for helping to get my order on track. Hopefully everything will go smoothly on my next delivery.”

They charge you every 21 days

“First at all, has to say that the tirzepatide it's compound with Glycine, that's the only point that I like it, because with glycine that's not had bad reports like with Vit B. The medical communication care teams it's horrible, that's false they respond fast, never respond, in my case I just have a check in after the first dose, it make feel the company, that they are just selling merchandise, very poor service. The support email, they never answered, I sent them 2 email with not response. I decide to call and CANCEL. They do answer the call and Cancel my subscription. Why I cancel? Because they CHARGE EVERY 21 DAYS, that's mean you pay more more than the medication you get, that's the worst part. I don't know why the people doesn't mention this issue, they said it's for an advanced, but even there policies says that in 365 days period, you are going to pay 18 quotes.... So I decided to cancel, I don't know you, but I treasure my money, and paying for nothing it's not a option”

Over 24 hours no contact.

“"It has been over 24 hours and no contact or response from your company." This is my latest attempt to request assistance from this company. Horrible customer service.”

I placed an order a week ago

“I placed an order a week ago. Everything said approved and moved to shipping the same day. It is 8 days later and all I get is there is a delay in shipping and it should process soon. Definitely feeling like a scam. When I click on website from email, I get a 404 error. No one ever answers the phone. When I contacted support I was told they could not find an account. I did a reply through chat and was informed it is being worked. At this point, I just want a refund and to find a reputable company to get medication.”

She was really helpful

“She was really helpful, she was there on time, she explained to me what I asked very nicely, she was very patient and helped me understand my weight loss journey a lot better, she gave me some insights too about how the medication should work over time.”

My appointment went great

“My appointment went great! Nicole was professional and answered all my questions”

The doctor listened to me today

“The doctor listened to me today. I will tell you my review once I start taking the medication.”

provider above and beyond

“Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appointment for my second month to increase dosage of medicine.”

Happy that I chose embody

“I've been looking for another GLP-1 company and I am happy that I chose embody.”

She was very helpful

“She was very helpful with my questions, also very friendly.”

Very nice person

“Very nice person. She took the time to explain everything and make sure I understood everything we discussed.”

Exactly what was needed

“The provider gave me an example of exactly what was needed.”

Great customer service

“Great customer service and my provider was so nice and explained everything very well.”

Answered in a timely and kind manner

“Kindness, on time, all questions answered properly.”

A doctor phone call and price for life

“It was the phone call with a doctor and price for life.”

Wonderful fast and friendly service

“Wonderful fast and friendly service, and the meds work the way they're supposed to. By my 3rd shot I'd already dropped 36 lbs. The price is the lowest around, and delivery was fast - only 2 days, with the cold packs still frozen solid. All-around awesome service.”

The appointment was really good

“The appointment was really good with the doctor, and my medicine came three days later, which was excellent. I've given your name to a friend of mine, so she will be using you as well.”

My provider Dana was very pleasant

“My provider Dana was very pleasant to talk to and answered all my questions!”

She was very understanding and helpful

“Had an appointment, even set a time, but I guess our time zones were different so she called me. She was very understanding and helpful. She is amazing and very helpful.”

Honest

“Honest, helpful. Great customer service.”

First consultation

“Thorough, quick and easy!”

My experience with Embody has been all real and perfect

“My experience with Embody has been all perfect and very professional. I had issues with my video connecting so my provider took it upon herself to phone call me - it went perfect, I was heard and understood. So much faith in embody, with the affordable prices that don't change.”

Experience

“Knowledgeable, friendly.”

The ordering experience was excellent

“The ordering experience was excellent, all information was given and everything done online. It was a very comfortable process.”

No hassles

“No hassles. Free delivery. Explained everything.”

Just started week 3 of tirzepatide

“Only on week 3; however, from my very first inquiry I've had excellent communication from customer service. When I was debating about the product and asking questions, the responses were always very prompt. When I made the decision to start, customer service updated me every step during process without me even needing to inquiry. All steps took place on time as informed and product shipped within days.”

Love the fact that there are no surprises

“Love the fact that there are no surprises as in costly up front cost. So happy that it's monthly. Excited to start.”

It went awesome such a nice professional person

“I've had a great experience with Embody over all. All those I've spoken to have been courteous informative and very helpful.”

Great customer service

“Great customer service fast and reliable”

So far so good

“My visit was really good. The provider listened to me and answered my questions.”

Understanding Doctor

“Understanding doctor, listened to my input and made me feel seen and valued.”

I was uncertain about a few things and...

“I was uncertain about a few things and got clear answers.”

Used my dosage with Embody!!

“Felt a little rushed, but I have been on medication from my own Dr. I have lost 35 pounds before joining Embody, but finding them has been an answered prayer because I couldn't afford to go up in my dosage without Embody! Got about 29 pds. To go on my upped dosage starting in a few days!”

General info

“The nurse practitioner provided very helpful information. She listened to my concerns and addressed them positively.”

Provider heard my feedback and wishes...

“Provider heard my feedback and wishes for moving forward. Adjusted dose according to my needs.”

I was having the worst issues trying to...

“I was having the worst issues trying to get patient care through embody. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick”

Consult

“Very polite.”

So far seems to be running fine

“So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle”

Once the initial problem was resolved

“Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I no one ever told me I needed to schedule an appointment.”

Prompt and attentive

“I received a call at my appt time. I was able to explain my concerns and received answers that were clear and concise.”

I had a great experience for the most part

“I had a great experience with all initial communication. Only giving it 4 stars as there has been no communication since I was sent my 3 month supply and they initially say that someone will follow up monthly.”

Initially I had great difficulty...

“Initially I had great difficulty finding someone who could help me but once I did everyone was excellent and patient. Hoping everything goes smoothly now and hoping the Terzepitide will work as it has been with other pharmacies”

I had 3 video appointments that the MD...

“I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.”

Shipping delays kill score

“I will give them a 3 for how easy it is to sign up and understandable questions. Also the medical providers are friendly. What keeps this from being a 4-5 is the shipping delay. First dose said 3-5 days and I got it in 8 days. I'm now on my second dose, money taken out of my bank 2 weeks ago and I'm 3 days past my medication taking day. This is 8 days after my new dose was approved by a N.P. that I had a video chat with. I'm sure this will affect the weight loss!!”

Dismal customer support with errors

“Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.”

Ann was a great help

“Ann was a great help. She got back to me with a resolution to my problem with quick action.”

Prompt and helpful

“The team was prompt, kind and helpful.”

MELANIE was fantastic!!

“MELANIE was fantastic!!! Super helpful and responsive”

Sandra was super helpful!

“Sandra was super helpful in resolving my question. She was on point, answered directly and very nice & polite! Thank you, Sandra!”

Joanne with customer support was great

“Joanne with customer support was great, answered all my questions”

Ann did an excellent job

“Ann did an excellent job. She answered my question and thoroughly explained the issue. She also responded quickly. This process worked much better than trying to get someone on the phone.”

Melanie was very patient and helpful...

“Melanie was patient, helpful, and friendly throughout the call, offering courteous assistance from beginning to end.”

The Positive Comments are True

“When the pricing at the company I had been using went up I knew I had to look for a better option. I was "only" looking for maintenance support, but it was not possible with many other companies, or they were more expensive, or had membership fees, or monthly billing, or bad customer service, or found other ways to take advantage of you. Checking out Eden on Trust Pilot made a world of difference. The high ratings for fair pricing, customer service, and support of the doctors was the deciding factor for me, and they were spot on. The people I have dealt with have been great, especially Nick who I spoke to the most, and they should all be commended!”

Thanks to all the help I received

“Thanks to all the help I rec'd from both Chelsea King and Matthew Jakins. Both were very professional, helpful, organized, leading me through all the necessary steps involved in this process. If medication is as helpful as these 2 employees it is a win win situation. I can't believe how patient and kind these 2 individuals were in helping with all the questions and confusion there was on my part ! Thank you again Chelsea and Matthew !!!!”

Happy Customer

“Chelsea King helped me. She was fast took time to listen.”

Signup process was straight forward

“Signup process was straight forward and easy to navigate. Communication via text and email was almost too much, but nice to have for a new customer”

Belinda was very good

“Belinda was very good. Answered all my questions very efficiently”

A great personnel

“A great personnel, you have answering the phone and following up. Plus its a wonderful product”

Chelsea King was the best customer service representative

“Chelsea King was the best customer service representative. She was smart, friendly and helpful. I would definitely recommend her!”

I spoke with two of your agents

“I spoke with two of your agents and they were extremely helpful. First I spoke with Summer who was delightful and professional. Then I spoke with Leon, who helped me with an order I was having difficulty with. I was extremely pleased with their friendly professionalism and knowledge of the product.”

The rep was courteous and kind

“The rep was courteous and kind. She addressed my problem and promptly took care of the issue. I believe it was Madison.”

Customer service

“Prompt service”

In speaking to your reps I found them very polite and helpful

“In speaking to your reps I found them very polite and helpful. I appreciated all the help. However, the doc was not very helpful. I couldn't access his message. However, I did get a message that my meds were on the way. Since I am not good at accessing my account, it is probably my fault. I would prefer to speak to your reps rather than go through an on line account.”

I have had a few issues with this company

“I have had a few issues with this company but they came through for me and Im doing really well on my meds. Looking forward to the next few months with them. Reasonable prices as well”

My first bottle of NAD that I received

“My first bottle of NAD that I received was 50 mg. I was to take 20 units Monday through Friday. I only had enough medication for two weeks. I then called and requested an increase to 1000 mg of NAD and I am waiting for it to be delivered. I want to be sure that I will receive enough for 30 days. My first batch was only enough supply for two weeks and I was sent no syringes. Are you going to make up for the shortage?”

I had an order placed since Sep 4th

“I had an order placed since Sep 4th. It did not actually ship until I had called 3 times. It just said "Label Created". The order was damaged in transit and the contents discarded. When I went online to the chat, the AI kept saying the order was delivered. I had to call in and get things straightened out. Now I am waiting for the replacement order to ship.”

Keep your appointment

“Very helpful information. Theresa was thoughtful and explained all of her observations.”

Nurse was very informative and pleasant

“Nurse was very informative and pleasant to talk with.”

This journey has been great

“This journey has been great . Talking with Jessica certainly has answered my questions and concerns.”

My provider was very helpful

“My provider was very helpful. She listened to my concerns and made proper adjustments.”

Tomica

“Tomica, the company rep was outstanding.”

I was able to ask any questions

“I was able to ask any questions, she was very informative.”

MedVi support and their affordable...

“MedVi support and their affordable access to these truly life saving medicines is wonderful. I'm beyond grateful.”

They really care about my needs and...

“They really care about my needs and goals.”

Great support and program works fantastic!!!

“The doctor reviewed my history of orders and saw the mistake previously made and said she would correct my prescription order. All was great and can't think of any improvements. The program has been working fantastic for me and highly recommend.”

That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call

“That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call. Things are cleared in your visit. Much better. They're always available, easy to make appointments”

Professional

“Uneventful, went as hoped”

Experience was handled professionally...

“Experience was handled professionally and I was given well informed information on my weight loss medication and journey and what to expect. I was very comfortable knowing I can contact medical personnel at anytime with any questions or concerns. Overall I am very happy”

The RN was very helpful with my medical...

“The RN was very helpful with my medical questions as well as assuring me that things will be taken care of.”

Very helpful and cooperative

“Very helpful and cooperative. I'm very satisfied.”

Great Check In Appointment

“Today I had a great follow up, check-in appointment with a nurse practitioner after having a surgical procedure done. We went over expectations, where I met with my dosages, how to continue with my dosages now that I have recovered from surgery. All in all it was a great experience; so far everything has gone really well with this MedVi tirzepatide health adventure I have undertaken.”

Helpful and thorough

“Helpful and thorough”

The nurse was very kind

“The nurse was very kind, professional and helpful. Thank you and keep up the good work. Unfortunately this company dosage peaks out at 11.125mg unlike some other companies that go to a max dosage of 15mg”

Positive provider experience

“My provider was very friendly. She answered all my questions very thoughtfully and thoroughly.”

Timely and helpful video call

“Timely and helpful video call resolving my issues.”

The nurse paid close attention

“The nurse paid close attention to my questions and responded in ways that were very helpful. Great job!”

Very quick and questions answered fully

“Video visit was made very easy and reminders were sent right before my visit”

Friendly and helpful

“The person who helped me listened and helped me with my problems”

The phone call was very thorough

“The phone call was very thorough and everything went smoothly”

The feedback has been overwhelmingly positive

“My experience was highly satisfactory, and all my inquiries were addressed to my complete satisfaction.”

The teams at Medvi always help

“The teams at Medvi always help to assist with my concerns and have been supportive and positive through my weight-loss journey.”

She was very professional

“She was very professional and considerate. The video call was on time and straightforward.”

The personal service

“The personal service”

She took her time

“She took her time, answered any questions. Very satisfied thank you”

Friendly, prompt questions answered

“Friendly professional answered my questions. Thank you!”

Professional and helpful

“Professional summary, courtesy, thoroughly recommended and helpful information for my case.”

Very personal

“Very personal, communicated all needs and supported me with advice”

Quick

“Quick, easy, to the point.”

Helpful personnel

“Helpful personnel.”

At first had a hard time canceling my monthly subscription

“At first had a hard time canceling my monthly subscription, but they did finally get that taken care of. The product is great, I just didnt need/want a monthly prescription. I wish they had more flexibility in that regard. Maybe an every other month, or just buy as needed.”

GLP-1 (Compounded)

“MEDVi offers a lot of assistance with the RN, Provider. and Coaching Support - I like that assistance. However, they need to ensure for a solid audio-video connection to see whom you're speaking with (there's too much FRAUD going on today) especially when it comes to your health. It's very important to see and get there credentials/whom you're speaking with about your health - you know, the HIPPA ACT Policy. Otherwise, I really enjoy this Rx, it really curves your appetite. My PRAYER is NO side effects so that I can continue and accomplish my goal. I started this program in March 2026. It cost too much not to receive stellar service.”

Caution is advised

“Caution is advised. The operational efficiency of this company is significantly lagging, causing an impediment to my regular medication intake schedule. Regrettably, their customer support inadequacies persist, coupled with a lack of responsibility for service deficiencies. In addition, their pricing surpasses that of competitors. It is my recommendation to refrain from engaging with this establishment due to their unreliability in ensuring timely delivery of essential medications for weekly GLP-1 dosages.”

Started great, ended poorly

“For the first 5 months, they were great. Good service. Good communication. Then, all communication stopped: no emails, no text. I called and canceled. But they would not send me a cancellation email. In three additional calls.”

Lots of confusion and delays

“I transitioned to Medvi from another company and have been using GLP-1s for over a year. Medvi didn't review my history and continuously sent me a level 1 prescription when I needed a level 5. It took weeks to get each one resolved, including multiple calls/emails with customer service, and having to explain why I didn't want to pay more money for the "extra prescriptions". I paid for three months, but will not be renewing after these months are over.”

I signed up for medication and was...scammed

“I signed up for medication and was charged without ever having spoken to a medical professional. They ordered medication that was an incorrect dose. I met with their medical provider and she agreed to change to the correct dose. The change was never made. I called numerous times to correct the problem, I was assured that it was corrected. It never was. I called to cancel the order and request a refund. I was told I would have a refund in 5-10 days. I didn't receive confirmation of the refund and was getting notified that the prescription was being processed. I called again and was told to ignore the notification that it was cancelled and I would receive a refund. The order was shipped to me. It is not labeled with the correct dosage and the company is now refusing the refund I was promised. I have been on the phone and in email communication almost daily. DO NOT DO BUSINESS with MEDVI. They are not trustworthy. They will lie to you and refuse to honor their word.”

Medvi shady practices.

“Medvi promised GLP 1 medication for $179.00 monthly with a prepaid yearly subscription. Unfortunately the term was not a complete year. After just 11 shipments they renewed my subscription without any advance notice. They did not give me a choice. The amount I was charged previously was $2,148.01. If you divide this amount by 11 it does not come out to $179.00. When I did discover the charge applied to my card, I contacted Medvi that same day to cancel my subscription. They replied that they have cancelled it the following August in 2027. They would not allow me to cancel the current subscription. Not until I filed complaints with the Better Business Bureau, the FTC, and my State Attorney General did they finally refund my subscription. I would not deal with this company. Even though the medication was supposed to be monthly, the dosage that I was prescribed was two injections weekly. The dosage amount and the amount that they sent did not last for 8 injections for the month.”

Priced fairly and easy to use

“Priced fairly and easy to use”

Screening was more thorough than I...

“Screening was more thorough than I expected and the communication has not dropped off since. Two other places went quiet right after payment.”

Support replies fast and nothing felt...

“Support replies fast and nothing felt rushed, super”

The company I used before charged me...

“The company I used before charged me every month and never sent anything. Then a separate shipper billed me again for a package that never showed up. I'm still chasing that money and I've mostly given up on it. What's different this time is how many emails TrimRx sends without me asking. Order confirmed, prescription written, label created, out for delivery, four messages in five days.”

The box is labeled plainly

“The box is labeled plainly, nothing that gives it away on the porch, thanks!!”

My old provider was charging me close...

“My old provider was charging me close to double this!”

Communication has been the strong point

“Communication has been the strong point”

The intake was clear

“The intake was clear, I never had to guess at a question, and getting from submitted to approved took no time at all.”

Clear pricing

“Clear pricing, no hand holding needed.”

Shipping runs two or three days and the...

“Shipping runs two or three days and the box arrives cold.”

I started my weight loss journey on May 1st

“I started my weight loss journey on May 1st. I have lost 41 lbs. It's more than just the weight loss. The things you used to think were fun like gambling, drinking, and smoking no longer are rewarding. Spending time with my grandson now - that's a good time. My mental clarity has so improved. My high blood pressure is gone. I'm happier than I've been in years. The Trizepatide with B12 from TrimRx really works! I've still got another 50 lbs to go. If you're skeptical about GLP-1s, don't be.”

Excellent customer service

“Cynthia reached out not long after I had gone through the online process. She was very kind and helpful and understanding that I was looking to find the best support and costs for my weightloss. Ultimately I decided to fight my Dr, but for those that need good support along the way you cant go wrong using Trim Rx.”

I opened the first box yesterday

“I opened the first box yesterday, everything was there and properly sealed. A good start.”

Just took my 3rd injection

“Just took my 3rd injection. Down 4 pounds so far, it's been a good experience.”

Payment went through without any problems

“Payment went through without any problems and the box arrived exactly when they promised. Everything correct.”

They got back to me the same day

“I had a question and they got back to me the same day. Friendly and to the point.”

The provider went through my health history

“The provider went through my health history before approving the prescription. I didn't feel rushed through it.”

Whoever was helping me answered my...

“Whoever was helping me answered my questions and followed up after, and communication has been solid the whole way. My one gripe is it was supposed to arrive in 48 hours and it actually took 5 days.”

The price runs a little high

“The price runs a little high, but if the quality holds I don't mind paying it. Delivery has been great every time and the whole thing is easy to follow. So far it's going well. The only frustrating part is those weeks where the scale just sits, though I knew that would happen.”

The tracking date moved twice and the...

“The tracking date moved twice and the box came three days late, and the cold packs were warm to the touch when I finally opened it.”

The medication was not working for me

“The medication was not working for me, so I canceled my prescription but I am still receiving text and emails from Affirm saying they have not received cancellation from trim rx and is trying to continue charging me each month.”

Unreliable! Potentially crooks!

“The onboarding process was fine, telehealth etc. They processed my order AND full payment very quickly. I signed up for a 6-month plan which delivers in two deliveries. First upon approval and second 3 months later. I've not received the second order; which I already paid for, and it's over 30 days late. They do not respond on their website chat or answer the phone when called. I've been trying to contact someone for 10 days. I finally ended up disputing with my CC company.”

This is my first order with TrimRX

“This is my first order with TrimRX. I've not even received the order and I'm already having problems. The RX that was sent to my patient portal was not even me. I tried to reach out via chat....nothing. Email? No response. The phone call was automated and someone should be reaching out to me soon. I've yet to hear back. Email codes are not being received by me and the charge on my next bill is double what they'd told me initially. $399 for a month of Tirzepatide? I could purchase Mounjaro for less. In the meantime....rx has been shipped out without anyone contacting me about the incorrect rx information. Very very dissatisfied and will not be ordering from them again. Too much of a hassle.”

Best customer experience I've had in a long while

“I'm just starting out with AltRx and the rep who really, really helped me, Natalie, was so wonderful. She gave me info on the plan and answered all of my questions and concerns. I hope everyone at AltRx is this helpful. Wish me luck. I was able to join the plan with no hassles.”

I am going on 3 months with Altrx

“I am going on 3 months with Altrx and it hasn't been bad. I read these negative reviews and I find it hard to believe that we are all with the same company. They always respond to my messages with in 24 hours. I receive my shipment of tirzepatide with in a couple days after I follow up. Plus they haven't bumped my price it's been $148 since I started. I like Altrx. Plus I've lost 10 pounds. The only side effect I have is being sleepy but it's getting better.”

Would recommend!

“I do not understand how everyone has all of these “negative” reviews. I was skeptical at first due to reading through these but I am very happy with this company. 3 of my other coworkers use them as well and they are happy as well.”

Great company that takes care of my needs

“Great company that takes care of my needs promptly. I'm seeing a lot of negative reviews but I can't help but think they may be coming from another provider. This company is great and takes care of me and my family quickly and they are very customer service oriented. My order came in correct and even after taking a break, was able to use the medication at have at a different dose. They didn't try to sell me another beginner dose. A+”

I have been with altrx for few months

“I have been with altrx for few months. I take tirzepatide from them. I always get everything on time! I just felt they needed a good review since other companies I used suck and scam me.”

Ive be been using AltRx for 4 months

“Ive be been using AltRx for 4 months (out of a 6 mo subscription) after switching from another company. Not a single problem. Ive communicated with customer service multiple times and received prompt responses. Ive continually lost 4-5 pounds a month. They accidentally billed me once but after contacting them, I was refunded immediately. Ive been really happy with my experiences using them.”

Great experience so far!

“I don't understand all of the bad reviews because I've had a great experience so far! Paige my care consultant (maybe AI but idk) helped me get a discounted rate and answered all of my questions! I had previously been taking GLP1 from a Medspa and they were great but the price was Insane and it stopped working for me there. With AltRX I've lost 8 lbs and it hasn't even been a month yet since I started.”

I signed up on a Friday night at 8pm

“I signed up on a Friday night at 8pm. A doctor called me at 1045 Saturday morning and we talked for about ten minutes. She ordered the dose and medicine I wanted and I received it by FedEx overnight delivery on Thursday. So far so good.”

So far so good!

“I joined in June 2026. At first I was worried cause the ad I saw said $129 a month for tirzepatide but when I signed up they said it was an error and it would be $149 a month forever. And so far it's been great. My dose has increased but my price hasn't. I haven't had any trouble with communication via messaging them. My experience so far has been great, but I am not a social person I appreciate them checking up on me monthly and not annoying me with weekly check ins.”

pretty good experience

“I've had a pretty good experience with them. The shipping can take a tad bit longer but they respond when I reach out and the process is seamless in my opinion. Currently on level 2 and no issues”

So far so good

“So far so good. The med arrived promptly in good packaging to keep the med cold. No surprise costs at this time. I'm happy.”

I spoke to someone at Altrx last week

“I spoke to someone at Altrx last week. I told her I wanted a high dose of Triz since I have been on Triz for one year. My order arrived today, a week after ordering. Everything went very smoothly. The only concern was the tiny vial in comparison to other companies I previously ordered from. I just hope it works as it should.”

I was very skeptical about ordering...

“I was very skeptical about ordering with this company but thankfully I was proven wrong for the most part. Once I was approved I received email stating that my prescription had been sent to the pharmacy for compounding. It took about 5 days but I finally received an email that it had been shipped & I received it the next day. Total process took about 8 days total. Paige was great about texting me back if I had questions but customer service never responded back to me. However, I did receive them & I'm happy that everything has worked out so far. Overall experience - very satisfied.”

Good experience but a little frustration

“I'm on my third month with altRx and while my first two months were very smooth, this third one has been terrible. My refill order has yet to be fulfilled with zero reason as to why. Customer service says they requested to “expedite it” but nothing yet. We shall see. I've been happy otherwise.”

My first time ordering from AltRx

“I was looking for a telehealth that utilized the same pharmacy I was already using, and AltRx was one of the ones. Ordering through AltRx was almost a 3rd of the cost I spent the first 3 months through the FSA site. Everything else ran smoothly. I ordered 7/5 and received it today, 7/13. I paid through Afterpay, so they can't renew without my approval.”

Fantastic customer service

“Fantastic customer service! I had a quick question about tracking my delivery, and their support team responded within an hour with all the details. The product quality is top-notch. Highly recommend”

Exceptional in every respect!!!

“Exceptional in every respect!!!”

Applying for RO was quick and easy

“Applying for RO was quick and easy. I got a response within an hour! I have had a follow up from a doctor who explained the process, the medication and usage. Also, it is very comforting to know that there are professionals available should there be questions.”

My new experience with GLP-1 w/ro

“My experience with ro was great, just as if I was in with my primary care physician. They asked all necessary questions about my health and meds I take daily, so I'm confident in my experience. Thanks ro”

Pleasantly surprised

“The whole process was so quick and easy. I was pleasantly surprised.”

They are good to answer questions...

“They are good to answer questions quickly and not leave you hanging.”

So far, so good!

“So far, so good! Can't wait to receive my first order!”

They are easy to take

“They are easy to take and so far I haven't had any side effects.”

Very easy process!

“Very easy process!”

All has been convenient and affordable

“All has been convenient and affordable so far.”

The meeting with the NP was on time

“The meeting with the NP was on time. She was very thorough and I could understand her language.”